Our commitment to our residents includes providing excellent customer service that goes above and beyond, and reflects our customer service standards listed below.
We treat everyone with respect and dignity.
We are proud of our professional appearance, language and how we respond to each request.
We take pride in maintaining our surroundings, and creating a safe, secure and accident – free environment.
We are responsive to the expressed and unexpressed wishes and needs of our residents, guests and associates.
We own and take all necessary measures to resolve concerns.
We engage in meaningful interactions and build relationships for life.
We are ambassadors of our community both in and out of the workplace.
We protect the assets, privacy and security of our residents, fellow associates and our community.
We understand our role in supporting the objectives required to ensure the success of our community.
We create an environment of teamwork which supports the success of all our associates.
We uphold the standards of care and regulations as stated in/by the Retirement Homes Regulatory Authority https://www.rhra.ca/en/.